In the event that the user is not satisfied with the product received in his order, in accordance with the General Law for the defense of Consumers and user, he will have a period of fourteen (14) calendar days to return it, without penalty, from the receipt of each product.

The user may exercise their right of withdrawal by taking charge of the expenses arising from said procedure.

According to the law, CDs and DVDs cannot be returned.

The figures will be accepted as long as the original inner plastic wrappers have not been opened.

In the case of products that carry a seal (seal or special tape), it must be returned with the intácto seal.

It is excluded from the breakage of the seals or open interior plastics, all those defective products or that lack parts, unless otherwise indicated in the description of the product.

To formalize the return, the user must complete and send the withdrawal form that accompanies these Terms and Conditions as APPENDIX 1.  of the Terms and conditions .

Once said communication has been received, the AKIBA MARKET Customer Service team will contact the user to indicate their incident number and the way to proceed to make the return.

Each product to be returned must be in perfect condition, unused and with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If the product is not returned in its original packaging, the product may suffer a depreciation.

Once the AKIBA MARKET product has been received, it will proceed to return the amounts paid as soon as possible and, in any case, within fourteen (14) calendar days following receipt of the product in the AKIBA MARKET warehouses.

The products must be sent to our warehouses for return postage paid (the customer must bear the costs incurred for the product to arrive at our warehouses) and with acknowledgment of receipt. (The shipment has to be sent with the option of acknowledgment of receipt, to ensure delivery in our warehouses).